Industry guides
Guides for security & alarm companies
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 7 practical articles on fixing them for security & alarm companies.
See how SpideyChat works for security & alarm companiesRetail Loss Prevention Enquiries From Shop Owners
A shop owner asks for a guard and may need something else entirely. A decision guide on what actually reduces retail loss.
Lone Worker and Remote Site Monitoring Enquiries
Monitoring an empty site is a different service to guarding one. A playbook for qualifying enquiries that arrive as a request for a guard.
Event Security Enquiries With Crowd and Licensing Needs
Event security enquiries range from a small function to a licensed crowd operation. A decision guide on which ones a company should take.
Key Holding and Alarm Response Enquiries From Businesses
Key holding is bought by people who no longer want to be woken at three in the morning. Example conversations for answering response questions properly.
Monitoring and Response Questions Security Firms Hear
Customers ask security firms how alarm monitoring and response actually work. Example conversations for answering clearly and selling the right service.
Alarm and CCTV Quote Requests That Need Site Details
Alarm and CCTV quotes depend on the property, entry points and what the customer wants to protect. A step-by-step playbook for capturing site details first.
Manned Guarding Enquiries From Businesses
Businesses looking for security guards need quotes fast, often for a site or event next week. Why guarding enquiries stall and how to capture them.