Industry guides
Guides for roofing companies
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 6 practical articles on fixing them for roofing companies.
See how SpideyChat works for roofing companiesGuarantee and Trust Questions Before Anyone Climbs Up
Homeowners want to know a roofer is insured, guaranteed and trustworthy before work starts. Example conversations for answering roofing trust questions honestly.
Insurance Work and What Roofers Should Explain
Homeowners claiming on insurance for roof damage need guidance on reports, photos and approvals. Example conversations for explaining insurance work clearly.
Roofing Quote Requests That Need Photos and Access
Roofing quotes stall when roofers have to visit just to see the job. A step-by-step playbook for capturing photos, access and roof details at first contact.
The Price of One Missed Roof Replacement Lead
A roof replacement is one of the largest jobs a roofer wins. A worked example of what one missed replacement enquiry costs and how faster replies recover it.
Roof Repair or Replacement and the Honest Answer
Homeowners with a leaking roof want to know whether to repair or replace it. Myths about answering that question online, and why an honest survey matters.
Storm Damage Enquiries That Pour In Overnight
After a storm, roofers get dozens of enquiries overnight from worried homeowners. Why many are lost and how to capture, prioritise and respond to damage safely.