Industry guides
Guides for physiotherapy clinics
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 8 practical articles on fixing them for physiotherapy clinics.
See how SpideyChat works for physiotherapy clinicsClass and Group Rehabilitation Questions From Patients
Group rehab is cheaper and patients assume it is worse. A decision guide on when a class is the right recommendation.
Equipment and Brace Questions Patients Ask Clinics
Patients are told to get a support and do not know what, where or whether it is included. A checklist that answers it.
Home Visit Physiotherapy Enquiries From Families
Home physiotherapy enquiries usually come from a relative, not the patient. A playbook for capturing what a physiotherapist needs before travelling.
Workplace and Occupational Physiotherapy Enquiries
Employer-funded physiotherapy is a different business to treating individuals. A decision guide on when a clinic should take this work on.
Post Surgery Rehabilitation Enquiries and Referrals
Rehab enquiries arrive with a discharge letter and a deadline. Example conversations for capturing what a physio needs without giving clinical advice.
Home Visit Physio Requests and What to Capture
Patients who cannot travel ask for physiotherapy at home. A step-by-step playbook for capturing home visit requests with the details physios need.
Physio Insurance and Self-Pay Questions
Physio patients ask whether insurance covers them and what self-pay costs. Example conversations for answering payment questions clearly.
Sports Injury Enquiries From Weekend Athletes
Weekend runners, footballers and cyclists get hurt on Saturday and want help by Monday. Why these enquiries go elsewhere and how physio clinics can respond fast.