Industry guides
Guides for therapy & counselling practices
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 6 practical articles on fixing them for therapy & counselling practices.
See how SpideyChat works for therapy & counselling practicesOnline Versus In Person Therapy Decisions
People assume online therapy is a lesser version. A decision guide that helps someone choose the format they will actually attend.
Waiting Time and First Session Questions From New Clients
Someone who has finally decided to get help wants to know how soon. Example conversations that answer honestly without losing them.
Couples and Family Therapy Enquiries Handled Sensitively
Couples and family enquiries involve people who may not both want to be there. Example conversations for handling them carefully and safely.
Therapy Fees, Sessions and Availability Questions
People considering therapy want to know what it costs, how long sessions last and when they can start. Example conversations for answering plainly.
Therapy Enquiries From People Who Find It Hard to Ask
Reaching out for therapy is hard, and many people give up at the first step. A decision guide for making first contact easier and safer.
What a Therapy Practice Website Must Handle With Care
Therapy practice websites deal with people at vulnerable moments. Myths and realities about what an assistant should and should not do.