Industry guides
Guides for logistics & freight companies
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 11 practical articles on fixing them for logistics & freight companies.
See how SpideyChat works for logistics & freight companiesExit and Transfer Questions Brands Should Ask a 3PL
Nobody asks how to leave a fulfilment provider until they need to. A buyer's guide to the exit terms that matter most when you are signing.
Returns Processing Questions Brands Ask 3PL Providers
Returns are where fulfilment contracts quietly lose money. Example conversations that price and explain them before a brand assumes.
Peak Season Capacity Questions From Growing Brands
Brands ask about peak capacity in September and by then it is often too late. A teardown of why these 3PL enquiries arrive late and go wrong.
Client Onboarding Questions at a Third Party Warehouse
Onboarding is where 3PL relationships succeed or fail. A step-by-step playbook for answering the questions brands ask before and during the move.
Pallet Storage and Pick Rate Questions for 3PL Warehouses
A worked example of how 3PL pricing is built from storage, handling and picking, and how capturing volumes produces a quote the same day.
Customs and Paperwork Questions Freight Forwarders Hear
Importers and exporters ask freight forwarders about customs documents constantly. Example conversations for answering the routine ones and routing the rest.
Freight Quote Requests Missing Weights and Dimensions
Freight quotes stall when shippers leave out weights, dimensions and delivery details. A step-by-step playbook for capturing everything needed to quote first time.
Logistics Websites That Hide Services Behind Jargon
Many logistics websites bury their services under industry jargon. Common mistakes that lose shippers and how to explain services plainly.
New Shipper Enquiries That Deserve a Same-Day Reply
New shipper enquiries can become long-term logistics contracts. Why they get buried under operational messages and how to reply the same day.
Warehousing Enquiries From Growing Online Brands
Growing online brands need warehousing and fulfilment. Why their enquiries stall at logistics firms and how to capture what a quote really needs.
Shipment Status Questions That Bury a Freight Team
"Where is my shipment?" makes up much of a freight company's inbound messages. Why status questions swamp logistics teams and how to answer them without more staff.