Industry guides
Guides for consultants
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 16 practical articles on fixing them for consultants.
See how SpideyChat works for consultantsContract and Handbook Drafting Enquiries
An employer needs contracts by Monday and has been using a template since 2016. A playbook for the drafting enquiry.
Disciplinary and Grievance Enquiries From Small Employers
An employer mid-process needs help today and a website must not give it. Example conversations that capture the situation and get an adviser calling.
Redundancy Process Enquiries Handled Without Advice
Redundancy enquiries arrive from employers who have already decided. Myths about what a consultancy website can safely say, and what it should do instead.
Payroll Enquiries From Businesses Changing Provider
Payroll switches are feared because getting it wrong means unpaid staff. Example conversations that answer the fear and make changing provider feel safe.
What an HR Consultancy Website Should Not Say Online
Employment advice depends on facts a website cannot know. Myths about what an HR consultancy site can say, and why the line protects the client.
Retainer and Project Questions for HR Consultancies
Employers cannot tell what an HR retainer buys. Example conversations that explain packages, response times and project work without ambiguity.
HR Help Enquiries From Small Employers With a Problem Today
HR enquiries from small employers arrive mid-crisis, with a question no website should answer. A teardown of the urgency and the line to hold.
Consultants Handling Enquiries While on Client Sites
Consultants spend days on client sites where they cannot reply to new enquiries. Why this costs work and how to keep prospects engaged without leaving the client.
International Prospects and Consulting Enquiries
Consultants increasingly receive enquiries from abroad, in other languages and time zones. Why these prospects drift away and how to respond well across borders.
Consultancy Website Mistakes That Hide Your Expertise
Consultancy websites often describe services in vague terms and hide the expertise prospects are looking for. The common mistakes and how to fix them.
Proposal Requests From Prospects Who Are Just Browsing
Consultants spend days on proposals for prospects who were never serious. Why unqualified proposal requests happen and how to filter them before the work begins.
Speaking and Workshop Requests for Consultants
Speaking and workshop requests build a consultant's reputation and income, but need clear details. Why these requests stall and how to capture them properly.
What One Lost Consulting Engagement Really Costs
A single lost engagement can cost an independent consultant months of income. A worked example of the real value, and how faster, better replies protect it.
Consulting Enquiries That Need Scoping Before a Call
Consultants waste hours on calls with prospects whose needs do not fit. A step-by-step playbook for scoping consulting enquiries before the first call.
Independent Consultants Competing With Big Firms
Independent consultants cannot match big firms' brands, but they can beat them on speed, access and focus. How solo consultants win work by responding better.
Rate and Engagement Questions Consultants Should Answer
Prospects want to know how consultants charge before they share a brief. Example conversations for explaining day rates, projects and retainers clearly.