Industry guides
Guides for agencies
The enquiries that arrive after hours, the questions your team answers ten times a day, and the leads that go quiet before anyone replies. 54 practical articles on fixing them for agencies.
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Maintaining Client Assistants After Launch
Agencies sell the build and give away the part that matters. Myth against reality on ongoing maintenance.
Multi Client Management Without Chaos
Ten client assistants managed ad hoc becomes a support business you did not price. A playbook for running them properly.
Proving Value in the First Thirty Days
A client who sees nothing in the first month never quite believes in it afterwards. A playbook for early evidence.
Reporting Results Clients Actually Care About
Clients do not care about conversations handled. A decision guide to the numbers that renew a retainer.
Scope Creep on Assistant Projects
Nobody asks for a bigger project, they ask for one more small thing. A teardown of how a fortnight becomes a quarter.
White Label Questions Agencies Ask First
White labelling is a commercial decision with practical consequences. A checklist before you resell anything.
Content Gathering Questions That Slow Every Build
The client has the answers and no time to give them. A teardown of the stage that overruns every project.
Handover and Training the Client Team
A launch nobody at the client understands becomes a complaint in a fortnight. A playbook for handing it over properly.
Pricing Assistant Builds for Clients
Most agencies underprice these because they price the build. A cost breakdown with a worked example.
Scoping a Client Assistant Project Properly
Unscoped assistant projects run forever and lose money. A playbook for defining one before anybody builds anything.
File Format and Technical Handover Questions
Translation projects stall on file formats nobody discussed. A checklist for the technical questions that belong in the quotation.
Pricing Questions and What a Word Rate Includes
A per word rate looks comparable and hides everything that matters. A worked breakdown of what is actually in a translation quote.
Quality Assurance and Proofreading Questions
Clients ask who checks the translation and frequently the answer is nobody. A checklist for a quality process worth paying for.
Subject Specialism and Technical Translation Questions
Specialist translation fails quietly because the errors are invisible to the buyer. A checklist for matching work to genuine expertise.
Website Localisation Enquiries and Their Scope
Clients ask for a website translated and mean a project three times that size. A decision guide for scoping localisation properly.
Machine Translation Questions Clients Ask
Clients ask why they should pay for translation when a machine does it free. The honest answer, and where each approach belongs.
Turnaround and Urgent Translation Enquiries
Rush translation is priced by guesswork and delivered by working through the night. A worked breakdown of what urgency actually costs.
Interpreting Booking Enquiries With Date and Location
Interpreting bookings fail on details nobody captured. A playbook for gathering what an interpreter actually needs before confirming.
Technical and Regulated Content Translation Enquiries
Some content cannot be translated by a generalist. A decision guide on which work needs a specialist and what to ask before accepting it.
Turnaround and Rush Job Questions From Agencies and Firms
Rush translation is priced by guesswork and delivered by goodwill. A worked example showing what an overnight job actually costs.
Certified Translation Enquiries for Official Documents
Certified translation enquiries come with a deadline and a body that will reject the wrong format. Example conversations that get it right first time.
Interpreting Bookings for Events and Appointments
Interpreting bookings fail on logistics rather than language. A step-by-step playbook for capturing the details that make an assignment work.
Certified and Urgent Translation Questions
Certified and urgent translation enquiries come with deadlines and official requirements. Example conversations for answering without promising acceptance.
Translation Quote Requests Missing Word Counts and Languages
Translation quotes need a word count, a language pair and a purpose. A teardown of why enquiries arrive without them and how to capture them properly.