A couple books a wedding photographer. Two weeks after the wedding, they email asking when the photos will arrive. A week later, they ask how many there will be. Then they ask whether they can print them anywhere and post them online. Each question is reasonable. None was answered before they booked.
Delivery, editing and usage questions come up with every booking. Answering them upfront prevents frustration.
What clients ask
Clients usually ask how many photos they will receive, how long editing takes, how photos will be delivered, whether they can request extra edits, whether raw files are included, whether they can print photos anywhere, whether they can post them online and how commercial usage works.
Example conversations
These scripts use information a photographer might publish. Your answers should come from your own pages.
Client: How many wedding photos will we get? Assistant: The packages page explains that full-day wedding packages typically include several hundred edited images, depending on the day. The photographer can give you a better idea once they know your timings.
Client: When will we get our photos? Assistant: The page explains that wedding galleries are usually delivered within six to eight weeks, with a small preview selection shared within a week.
Client: Can we print the photos wherever we like? Assistant: The page explains that personal-use licences allow you to print and share your photos for personal use. The photographer can answer specific questions about usage.
Raw files
Many clients ask for raw, unedited files. Explaining why photographers usually deliver edited images only, and whether raw files are available, prevents a common disagreement.
Commercial usage rights
Businesses need to know how they can use images: on their website, in advertising or in print. Usage rights belong in the commercial brief, alongside the number of images and the deadline. Clients often want clear terms, much as they do when choosing a professional such as a solicitor, as described in what clients ask before choosing a solicitor.
Before and after booking
Wedding couples and families ask these questions before booking, covered in wedding photography enquiries that need a fast reply and portrait and family session questions.
Extra edits and retouching
Some clients ask for extra retouching, such as removing a background object or smoothing skin. Explaining what standard editing includes, and what counts as extra retouching with its price, avoids disagreements after delivery. Clients appreciate knowing the options in advance rather than being surprised by a charge later.
Albums and prints
Many clients want printed albums or wall art. Explaining the products available, their prices and how long they take to arrive gives clients something to look forward to and adds value to the booking.
Gallery security
Clients sometimes ask whether their online gallery is private. Explaining how galleries are protected reassures them. Security questions about website tools are covered in AI chatbot security questions to ask a vendor.
Building an FAQ
The AI FAQ generator can help you draft answers to these common questions quickly.
Answering at any hour
SpideyChat for photographers answers delivery, editing and usage questions from your own pages at any hour, before and after booking, and passes specific questions to you.
A delivery and usage page
Publish what each package includes, delivery times, editing policies and usage rights. Try SpideyChat on your own site, or read about answers on the features page.