A consultant is in town for a client meeting and needs somewhere to work for the day, plus a small room for a two-hour meeting in the afternoon. At 8am, she messages a coworking space. Does it sell day passes? Is there a four-person room free at 2pm? Is there a screen for a presentation? The space opens at 9 and replies at 10. By then she has booked a hotel meeting room.
Day pass and meeting room enquiries are fast decisions. Answering them quickly wins the booking.
What visitors ask
Visitors usually ask how much a day pass costs, what time they can arrive, whether they need to book ahead, what is included, whether there are phone booths, how much meeting rooms cost, how many people each room holds, whether rooms have screens and video equipment, whether catering can be arranged and whether the building is accessible.
Example conversations
These scripts use information a coworking space might publish. Your answers should come from your own pages.
Visitor: Do you sell day passes? Assistant: Yes. The day pass page shows the price, which includes Wi-Fi, coffee and access to the shared workspace from 8am to 6pm. You can book online or turn up on the day, subject to space.
Visitor: Is there a four-person meeting room with a screen? Assistant: The meeting rooms page lists a four-person room with a large screen and video calling, priced per hour. You can check availability and book on the booking page, or I can pass your request to the team.
Visitor: Can you provide lunch for a meeting? Assistant: The page explains that catering can be arranged with notice, with options and prices listed.
Day passes as a trial
A day pass is often how people try a space before joining. Making the day pleasant, and following up afterwards with membership options, converts visitors into members. Membership questions are covered in desk and office enquiries from remote workers.
Meeting rooms as a revenue stream
Meeting rooms earn well from non-members. Hotels compete for the same bookings, as described in meeting room and day delegate enquiries. Clear prices and fast answers help coworking spaces win them.
Cancellations and changes
Visitors ask what happens if a meeting is cancelled or runs over. Clear policies, like the shipping and returns rules ecommerce stores publish, described in how ecommerce chatbots handle shipping and returns questions, prevent disputes.
Accessibility
Visitors with mobility needs, or planning meetings for guests who have them, ask about step-free access and accessible toilets. Answering with care, as described in how to handle sensitive questions in your chatbot, matters.
Regular bookers
Some businesses book meeting rooms every week for client meetings or team days. Offering bundles of hours, or a simple account for regular bookers, keeps them coming back rather than trying a hotel each time. Explaining these options in the conversation turns a single booking into a relationship.
Events and workshops
Larger rooms are often hired for workshops, training days or launches. Capturing the number of attendees, layout, equipment and catering needs helps the team prepare a quote, and events bring new people into the space who may become members.
Early mornings
Many day pass and meeting enquiries arrive before the space opens. An assistant that answers at 7am wins bookings that would otherwise go elsewhere.
Answering at any hour
SpideyChat for coworking spaces answers day pass and meeting room questions from your own pages at any hour and captures booking requests.
A day pass and meeting rooms page
Publish prices, capacities, equipment, catering and booking steps in one place. Try SpideyChat on your own site, or read about capture on the features page.