Two applicants look at the same test prep course. One works shifts and needs evening sessions she can catch up on. One is a student who can attend anything but needs it to finish before a specific exam date. Both have the same question in different words: does this actually fit my life.
Price comes second. Format decides whether enrolling is even possible.
What applicants ask
Applicants usually ask whether the course is online or in person, when sessions run, how many hours a week are expected, how long the course lasts, what group sizes are, whether sessions are recorded, what happens if they miss one, whether materials are included, how much independent study is expected, whether there are practice tests and whether they can switch between formats.
Example conversations
These scripts use information a provider might publish. Your answers should come from your own pages.
Applicant: I work shifts. Can I do this course? Assistant: The courses page shows the evening and weekend groups, with session times and dates for each cohort. Sessions are recorded and available for the period listed, so a missed session can be caught up. Which exam date are you working toward?
Applicant: How much time will it take each week? Assistant: The page lists the contact hours for each course alongside the recommended independent study, so you can see the realistic weekly commitment before enrolling.
Applicant: Is the online course the same as the classroom one? Assistant: The page compares both, including group sizes, whether sessions are live, how practice tests are delivered and what support is available between sessions.
Recordings change everything
For working applicants, the answer to whether sessions are recorded is frequently the deciding factor. Publishing it prominently converts people who would otherwise assume they cannot commit.
Contact hours versus study hours
Providers often publish only course length. Applicants need both the taught hours and the expected private study, because that is what has to fit around a job.
Group size matters
People choosing between providers compare how much attention they will get. Publishing maximum group sizes, and how questions are handled between sessions, is a genuine differentiator.
Cohort dates and exam dates
Courses must finish before the exam with time to consolidate. Publishing which cohort suits which exam date does the mental arithmetic for the applicant, which matters most for deadline-driven enquiries, as covered in test prep enquiries in the weeks before an exam.
Online delivery questions
Online courses raise their own pre-enrolment questions, described in online learning platforms and pre-enrolment questions, and level placement works much like level test and course questions from language learners.
Materials and practice papers
Applicants want to know what comes with the course: workbooks, past papers, access to a question bank and for how long. Listing exactly what is provided, and what students are expected to buy themselves, prevents the common complaint of discovering mid-course that the essential practice materials cost extra.
Support between sessions
Whether tutors answer questions between classes, and how quickly, is what separates a course from a set of recordings, and it is covered by the broader approach in AI chatbots for online education and course creators.
Getting started
Publish schedules, contact hours, group sizes, recording policy and cohort dates against exams, then answer at any hour. SpideyChat for education providers answers from your published pages. Try SpideyChat on your own site, or read about answers on the features page.