A cleaning company receives a message: "How much for a clean?" No property size, no frequency, no type of clean. The owner replies with questions. The customer replies the next day with half the answers. More questions follow. By the time a quote is possible, the customer has booked another company that asked the right questions immediately.
Cleaning quotes depend on a few key details. Capturing them at the start is what wins the job.
Step 1: know the core details
For domestic cleaning, the company needs the property type and number of bedrooms and bathrooms, the type of clean (regular, deep, end-of-tenancy, after building work), the frequency (weekly, fortnightly, one-off), preferred days and times, how access works (someone home, a key or a key safe), any pets, and special requests such as ironing or oven cleaning.
For commercial cleaning, add floor area, the type of premises, working hours and security arrangements.
Step 2: publish your pricing approach
Published starting prices, or an hourly rate with typical hours for common property sizes, help customers decide. Answering price questions clearly is covered in AI receptionist pricing questions.
Step 3: ask one question at a time
A conversation feels easier than a long form. Ask the most important questions first: type of clean, property size and frequency.
Step 4: capture it automatically
SpideyChat for cleaning companies can ask these questions at any hour, share published prices and capture the details for your team. More on how cleaning companies use it is in how cleaning companies quote and book jobs with a chatbot and AI chatbot for cleaning companies.
Customer: How much for a regular clean? Assistant: The prices page gives a starting price for regular cleans based on property size. Could you tell me how many bedrooms and bathrooms you have, how often you'd like a clean and how access would work? The team will confirm your quote.
Step 5: confirm and book
With complete details, the company can confirm a quote and offer a start date in one reply.
Trust and key-holding
Many regular cleaning customers are out when the cleaner visits. They want to know how keys are handled, whether cleaners are vetted and insured, and what happens if something is damaged. Answering these questions clearly, on the website and in the first reply, removes a common hesitation. Customers who feel safe letting a cleaner into their home are far more likely to become long-term regulars.
Products and equipment
Some customers want eco-friendly products or have allergies. Asking whether the customer has preferences, and whether they want the company to bring products and equipment, avoids surprises on the first visit.
End-of-tenancy deadlines
End-of-tenancy cleans often have a fixed deadline tied to a key handover. Capturing that date at first contact lets the company prioritise these jobs and avoid disappointing a tenant who needs their deposit back.
Step 6: learn from what customers ask
Brokers and other service businesses have found that knowing exactly which details matter speeds up every quote, as described in what details a broker needs for a first quote. Cleaning is no different.
Setting it up
Write your quote questions for domestic and commercial cleans and set the assistant to capture them. The guides to installing the widget and training your bot explain the setup.