Category
Best Practices
152 articles, page 7 of 7
The Ethics of AI Chatbots: Transparency and Trust
Customers deserve to know they're talking to a bot, and to get honest answers. Here's how to run an AI chatbot that builds trust instead of eroding it.
Writing Chatbot Copy That Sounds Like Your Brand
Your chatbot talks to more customers than your team does. Here's how to write chatbot copy that sounds like your brand instead of a generic robot.
How to Balance Automation and the Human Touch
How to balance automation and the human touch in support: what to automate, what to keep human, and how to design the handoff so customers never feel stranded.
When Not to Use a Chatbot and What to Do Instead
A chatbot isn't the answer to every problem. Here are the situations where it hurts more than helps, and the simpler fixes that work better.
Designing Chatbot Conversations That Don't Frustrate Users
Bad chatbots trap people in loops and dead ends. Learn the conversation design habits that make an AI chatbot feel helpful instead of infuriating.
How to Set the Right Expectations With a Chatbot Greeting
Your chatbot's first message decides whether visitors trust it or ignore it. Here's how to write a greeting that sets honest expectations and gets used.
The Do's and Don'ts of Conversational AI Design
The gap between a chatbot people trust and one they close in two seconds is design. Here are the do's and don'ts that decide which one you ship.
Chatbot Best Practices Every Website Owner Should Know
The difference between a chatbot people love and one they close instantly comes down to a few habits. Here are the best practices that actually matter.